Support

Effective 4 August 2026

Email support@goalzenix.com and a person reads it. There is no ticket portal to sign into and no bot in the way.

What helps us fix it faster: which device and OS version, what you expected, what happened instead, and whether you are signed in — a signed-out fault and a sync fault look identical from the outside and are almost never the same bug.

The questions that come up most

Goalzenix cannot see my reminders. It needs permission to Reminders. Grant it in Settings, under Privacy & Security, then Reminders.
My devices disagree. Signed out, your lists travel over your own iCloud account, so check iCloud is on for Reminders on both devices. Signed in, sync runs against our server and a fault there is ours — tell us.
I paid and Pro has not appeared. Try Restore purchases on the upgrade screen. If it is still missing, write to us with the address you bought under.
How do I cancel? If you subscribed in the app, cancel in your Apple Account subscription settings — we have no way to cancel it for you. If you subscribed on the web, use the Stripe billing portal.
How do I get my data out? Any project exports to CSV from inside the app, in a format Todoist and most others will read back.
Delete my account. Write to us and we will delete the account and everything in it, then confirm.

Reporting something sensitive

Found a security flaw? Send it to support@goalzenix.com before telling anyone else, and give us a reasonable window to fix it. We will not threaten you for reporting it.